Refund Policy
At PixelArtCreator, we strive to provide a satisfactory experience with every purchase. However, we understand that there may be circumstances where a refund is necessary. Please review our refund policy outlined below.
Eligibility for Refunds
Refunds are only available for purchases made within the last 30 days. Requests made after this period will not be considered. To qualify for a refund:
- You must provide a valid proof of purchase (e.g., order confirmation email, receipt).
- The service or product must not have been substantially used, downloaded, or consumed.
- Refunds are not applicable for free or promotional items.
How to Request a Refund
If you believe you meet the criteria for a refund, follow these steps to initiate your request:
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Visit our Support Page and complete the refund request form.
- Include your order details, such as the order number, purchase date, and email address used for the purchase.
- Provide a detailed explanation for your refund request to help us understand your concerns.
Once submitted, our team will review your request and notify you of the decision within a reasonable timeframe (typically 5–7 business days).
Refund Approval and Processing
If your refund is approved, the following process will occur:
- A credit will be issued to your original payment method (e.g., credit card, PayPal).
- Processing times may vary depending on your payment provider but typically take 5–10 business days.
- If you do not see the refund in your account within this period, please contact your payment provider for further assistance.
Exceptions and Non-Refundable Cases
Certain items or services are not eligible for refunds, including but not limited to:
- Digital products that have been downloaded or accessed.
- Customized services that have already been fulfilled.
- Purchases made using gift cards or promotional credits.
Need Further Assistance?
If you have any questions or need further clarification about our refund policy, please don’t hesitate to reach out. Visit our Support Page, and our team will be happy to assist you.